Contact information
Last updated: July 25, 2026
Hangora is committed to providing responsive, professional customer service.
You may contact us regarding orders, products, shipping, returns, refunds, website access, privacy, or other general inquiries.
Business Information
Business Name: Hangora
Website: hangora.shop
Established: 2023
Mailing and Business Address
Hangora
20318 37A Ave
Langley, BC V3A 2T1
Canada
Please do not send returns to this address without written authorization. Approved returns may need to be sent to a different return-processing location.
Customer Support
Email: support@hangora.shop
Phone: +1 604 534-6928
Email is the preferred contact method because it allows us to review your order information and provide written instructions.
Suggested Customer-Service Hours
Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and public holidays: Closed
Support hours may change during holidays or periods of high demand.
Response Time
We aim to respond within 24–48 business hours.
Response times may be longer during:
- Weekends;
- Public holidays;
- Promotional events;
- High-volume sales periods;
- Unexpected service interruptions.
Sending multiple messages about the same issue may delay the review process. Please keep related communication in the same email thread whenever possible.
Order Inquiries
For assistance with an order, include:
- Your order number;
- Full name used at checkout;
- Email address used for the order;
- A clear explanation of the issue;
- Relevant photographs or videos.
Never email complete payment-card details, passwords, or other highly sensitive financial information.
Returns and Refunds
Before sending a product back, contact:
Returns sent without prior authorization may not be accepted.
Please review our Return and Refund Policy for eligibility requirements and instructions.
Shipping Inquiries
For delivery assistance, provide:
- Your order number;
- Tracking number, if available;
- Current delivery address;
- Description of the issue;
- Any carrier correspondence.
Please review our Shipping Policy before contacting us about estimated delivery times.
Damaged or Incorrect Orders
Contact us promptly and include clear photographs showing:
- The product received;
- The issue or damage;
- The external package;
- The shipping label;
- All products included in the package.
Do not dispose of the product or packaging until our team confirms that it is no longer required.
Privacy Requests
For questions or requests concerning personal information, email:
Use the subject line:
Privacy Request – [Your Full Name]
Include enough information for us to verify the request. We may request additional identification to prevent unauthorized access to personal information.
Intellectual-Property Concerns
To report possible copyright, trademark, or intellectual-property infringement, email:
Include:
- Your full contact information;
- Identification of the protected work or right;
- The website page or material concerned;
- An explanation of the alleged infringement;
- Evidence that you own or are authorized to represent the relevant rights.
Complaints and Dispute Resolution
We encourage customers to contact us directly before escalating a complaint.
Please provide a clear description of the issue and your preferred resolution. We will review the matter in good faith and attempt to provide a fair response.
Accessibility Assistance
Customers who require assistance accessing information on our website may contact us by email or telephone.
We will make reasonable efforts to provide information in an accessible format.
Fraud Prevention
Hangora may request verification where an inquiry involves:
- A high-value order;
- Unusual account activity;
- A payment dispute;
- A request to change sensitive order information;
- A suspected fraudulent transaction.
Verification helps protect customers and prevent unauthorized disclosure.
Contact Summary
Hangora
20318 37A Ave
Langley, BC V3A 2T1
Canada
Website: hangora.shop
Email: support@hangora.shop
Phone: +1 604 534-6928