Refund policy
Last updated: July 25, 2026
Thank you for shopping with Hangora. We want you to feel confident when purchasing from us. This Return and Refund Policy explains the conditions under which products purchased through hangora.shop may be returned, exchanged, replaced, or refunded.
By placing an order through our website, you acknowledge that you have read and agreed to this policy.
1. 30-Day Return Period
We offer a 30-day return and refund policy.
You may request a return within 30 calendar days from the date your order is marked as delivered by the shipping carrier.
To qualify for a return, the product must:
- Be unused, unworn, unwashed, and in its original condition;
- Include all original packaging, labels, accessories, manuals, and components;
- Show no signs of misuse, damage, modification, or excessive handling;
- Be accompanied by valid proof of purchase, such as your order number or order-confirmation email.
Returns requested after the 30-day period may not be accepted unless required by applicable law.
2. Free Returns
Eligible returns approved under this policy are free of charge.
When your return request is approved, we will provide return instructions and, where available, a prepaid return shipping label. Products returned without prior authorization may be refused or sent back to the customer.
Please do not return any product to the address listed on our website unless our customer-support team specifically instructs you to do so. Our return-processing location may differ from our business address.
3. How to Request a Return
To begin a return, contact us at:
Email: support@hangora.shop
Phone: +1 604 534-6928
Please include:
- Your full name;
- Your order number;
- The name of the product;
- The reason for the return;
- Clear photographs or videos if the product is defective, damaged, incomplete, or incorrect.
Our customer-support team will review your request and normally respond within 1–3 business days.
A return is not considered approved until you receive written confirmation and return instructions from us.
4. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as it arrives.
Contact us promptly if:
- The product arrived damaged;
- The product is defective;
- You received the wrong product, size, colour, or quantity;
- Parts or accessories are missing;
- The package appears to have been damaged during transit.
Please provide clear photographs of:
- The product;
- The shipping package;
- The shipping label;
- Any visible damage or defect.
After reviewing the information, we may offer, depending on the circumstances:
- A replacement product;
- A full or partial refund;
- A reshipment of missing components;
- Another reasonable resolution.
Do not discard the product or packaging until we confirm that it is no longer required for review.
5. Change-of-Mind Returns
We accept eligible change-of-mind returns within the 30-day return period.
Products must remain unused and in resalable condition. Items showing signs of wear, use, stains, odours, damage, alteration, or improper handling may not qualify for a full refund.
6. Non-Returnable Items
Unless defective or otherwise required by law, the following may not be eligible for return:
- Products returned more than 30 days after delivery;
- Products that have been used, washed, damaged, altered, or modified;
- Products missing original packaging, accessories, or components;
- Products damaged due to misuse, improper storage, accidents, or failure to follow instructions;
- Gift cards or promotional credits;
- Final-sale or clearance products clearly identified as non-returnable before purchase;
- Products purchased from third-party sellers rather than directly from hangora.shop.
Contact us before purchasing if you are uncertain whether a product is returnable.
7. Exchanges
We do not guarantee direct exchanges because product availability may change.
The fastest way to receive a different product, colour, size, or quantity is generally to:
- Request a return for the original product;
- Wait for the return to be approved;
- Place a new order for the preferred product.
If we shipped the wrong item or the product is defective, we may arrange a replacement without requiring a separate purchase.
8. Return Shipping and Packaging
Products must be packed securely to prevent damage during return transit.
Where we provide a prepaid return label, the label must be used within the stated validity period.
We are not responsible for products returned:
- Without authorization;
- To an incorrect address;
- Without sufficient packaging;
- Through an untracked shipping method when no prepaid label was provided.
Keep your return receipt and tracking information until your refund has been completed.
9. Inspection of Returned Products
All returned products may be inspected after arrival.
We reserve the right to reduce or refuse a refund where a product:
- Is not in its original condition;
- Has been used or damaged;
- Is missing parts, accessories, labels, or packaging;
- Was returned in violation of this policy.
Any deduction will be reasonable and based on the reduction in the product’s value, subject to applicable law.
10. Refund Processing
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow approximately:
- 3–7 business days for our internal refund processing;
- Additional time for your bank, credit-card issuer, PayPal, Shopify Payments, or other payment provider to post the funds.
Processing times vary by financial institution and are outside our control.
Original shipping fees are not applicable because Hangora offers free standard worldwide shipping. Any optional expedited-shipping charges, duties, taxes, or third-party fees may be non-refundable unless the order was incorrect or defective or a refund is otherwise required by law.
11. Late or Missing Refunds
If an approved refund has not appeared:
- Check your bank or card account again;
- Contact your credit-card company or payment provider;
- Contact your bank, as processing delays may occur;
- Contact us at support@hangora.shop if the refund still cannot be located.
12. Order Cancellations
Contact us as soon as possible if you need to cancel or change an order.
We will attempt to accommodate your request, but cancellation is not guaranteed once an order has entered processing, fulfilment, or shipment.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
13. Refused and Unclaimed Deliveries
If an order is refused, unclaimed, or returned because the customer supplied an incorrect or incomplete address, we will contact the customer after receiving the returned package.
A refund or reshipment may be offered depending on the circumstances. Additional shipping or handling costs caused by an incorrect address, refusal, or failure to collect the package may be deducted where permitted by law.
14. Chargebacks
Please contact us before filing a payment dispute or chargeback. We are committed to reviewing order issues and attempting to resolve them fairly.
Submitting a fraudulent chargeback may result in the suspension of future orders and the submission of relevant transaction records to the payment provider.
15. Consumer Rights
Nothing in this policy limits any mandatory rights or remedies available to you under applicable consumer-protection law.
Where applicable law provides stronger rights than this policy, the applicable law will prevail.
16. Contact Us
For return and refund assistance:
Hangora
20318 37A Ave
Langley, BC V3A 2T1
Canada
Email: support@hangora.shop
Phone: +1 604 534-6928
Website: hangora.shop