Shipping policy
Last updated: July 25, 2026
This Shipping Policy explains how Hangora processes, ships, tracks, and delivers orders placed through hangora.shop.
1. Free Worldwide Shipping
Hangora provides free standard shipping worldwide on eligible orders placed through our website.
There is no minimum purchase requirement unless otherwise stated during a special promotion.
Free shipping does not include:
- Customs duties;
- Import taxes;
- Brokerage fees;
- Local handling charges;
- Currency-conversion fees;
- Optional expedited-delivery charges.
These charges, where applicable, are the customer’s responsibility.
2. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing may take longer during:
- Major sales;
- Promotional events;
- Holiday periods;
- Product launches;
- Unexpected inventory shortages;
- Periods of unusually high demand.
Order processing time is separate from delivery time.
3. Estimated Delivery Time
After an order has been processed and shipped, estimated delivery is generally:
7–10 business days
Delivery times are estimates rather than guarantees.
The delivery period begins when the shipping carrier accepts the package, not when the order is placed.
4. International Delivery
We ship to most countries and regions worldwide.
However, shipping may be unavailable to certain destinations because of:
- Local import restrictions;
- Carrier limitations;
- Sanctions or trade restrictions;
- Remote-location limitations;
- Security concerns;
- Incomplete or undeliverable addresses.
If we cannot ship your order, we will contact you and issue an appropriate refund.
5. Shipping Origin and Fulfilment
Orders may be shipped from different fulfilment centres depending on:
- Product availability;
- Customer destination;
- Inventory location;
- Shipping efficiency.
Products within the same order may be shipped separately and arrive in multiple packages.
You will not be charged additional standard shipping fees for split shipments.
6. Order Tracking
When available, tracking information will be emailed after shipment.
Tracking updates may take 2–5 business days to appear after the carrier receives the package.
Some international or economy shipping services may provide limited tracking information while the order is in transit.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Before placing an order, verify:
- Recipient name;
- Street address;
- Apartment, building, or unit number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Telephone number.
Contact us immediately if you notice an error.
We cannot guarantee changes after the order enters fulfilment or shipment.
8. Address Changes
To request an address change, email support@hangora.shop as soon as possible.
If the order has already shipped, we may be unable to redirect it. You may need to contact the carrier directly or wait until the package is returned.
Any extra cost arising from an incorrect customer-provided address may be the customer’s responsibility where permitted by law.
9. Delivery Delays
Delivery may be delayed by circumstances outside our reasonable control, including:
- Customs inspections;
- Severe weather;
- Natural disasters;
- Carrier disruptions;
- Labour disputes;
- Public-health emergencies;
- Political unrest;
- Transportation shortages;
- Holiday congestion;
- Incorrect addresses;
- Remote delivery locations.
A delay alone does not automatically mean the shipment is lost.
Contact us if tracking has not updated for an extended period or if the estimated delivery window has passed.
10. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, customs charges, or brokerage fees.
These charges are determined by the destination country and are not included in the product price unless expressly stated at checkout.
Hangora does not control these charges and cannot predict the exact amount.
Customers are responsible for complying with local import requirements and paying any applicable charges.
11. Customs Delays
Customs authorities may hold a shipment for inspection or request additional information from the recipient.
The customer is responsible for responding to customs requests when required.
Hangora is not responsible for delays caused by customs processing.
12. Split Shipments
An order containing multiple products may arrive in separate packages.
You may receive more than one tracking number. Different packages may arrive on different days.
Please review all tracking information before reporting missing products.
13. Lost Packages
A package may be considered lost when:
- Tracking shows no meaningful movement for an extended period;
- The carrier confirms the package cannot be located;
- The package has not arrived within a reasonable period after the estimated delivery window.
Contact us at support@hangora.shop with your order number.
We may investigate with the carrier and, depending on the outcome, offer:
- A replacement;
- A reshipment;
- A refund;
- Another appropriate resolution.
14. Packages Marked Delivered
If tracking shows “delivered” but you cannot locate the package:
- Check around the delivery location;
- Ask household members, neighbours, building staff, or reception;
- Review any carrier delivery photograph or notice;
- Wait 24–48 hours, as some carriers scan packages before final delivery;
- Contact the carrier;
- Contact us if the package remains missing.
We will assist where reasonably possible, but delivery investigations may require cooperation from the customer and carrier.
15. Damaged Packages
If your package arrives damaged:
- Photograph the external packaging;
- Photograph the shipping label;
- Photograph the product and damage;
- Keep all packaging materials;
- Contact us promptly.
We will review the claim under our Return and Refund Policy.
16. Refused, Unclaimed, or Undeliverable Orders
Orders may be returned to sender when:
- The recipient refuses delivery;
- Customs charges are not paid;
- The address is incomplete or incorrect;
- The package is not collected;
- Delivery attempts are unsuccessful.
Once the package is returned, we may offer a refund or reshipment, subject to review.
Additional costs caused by refusal, failure to collect, or incorrect address information may be deducted where legally permitted.
17. Delivery to Secure Locations
Where available, consider delivering to a secure address where someone can receive the package.
Hangora is not responsible for theft or loss after a carrier confirms successful delivery, except where liability cannot be excluded by law.
18. Order Cancellation
Orders may be cancelled only before they enter fulfilment or shipment.
Contact us immediately at support@hangora.shop.
Once shipped, the order must be handled under our Return and Refund Policy.
19. Force Majeure
Hangora is not responsible for delays or failure to deliver caused by events beyond our reasonable control, including natural disasters, war, government restrictions, carrier interruptions, cyber incidents, or widespread infrastructure failures.
We will make reasonable efforts to communicate significant delays and provide an appropriate resolution.
20. Contact Us
For shipping assistance:
Hangora
20318 37A Ave
Langley, BC V3A 2T1
Canada
Email: support@hangora.shop
Phone: +1 604 534-6928
Website: hangora.shop